ALL PICK UPS ARE SCHEDULED BETWEEN 10:00-11:30 AM
ALL RETURNS ARE SCHEDULED BETWEEN 8:00-10:00 AM
SEVEN DAYS A WEEK!

WE NO LONGER DELIVER - ALL ITEMS ARE PICKED UP FROM OUR STORAGE LOCATION IN HARRISVILLE
-A pick up truck is required to move most items, such as bounce house/slide combos
-When ordering items that come in two pieces, a trailer is recommended.
-An SUV with seats laid down is acceptable for smaller items such as standard Bounce Castle and Mini Castle
-All of our inflatables can be used indoors in locations such as churches or gyms in case of inclement weather.

Q: The website/instructions state that blowers are required, as well as sandbags or stakes. Are these provided?

A: Yes! We provide all the blowers required for your reservation as well as a set of either sandbags or stakes for the inflatable.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The bounce house should be clean when you get it. While dried grass or leaves are expected due to frequently being rolled up outside, please notify us if your inflatable is filled with mud, sticks, candy wrappers, or any other objects. It is the customer's responsibility to keep the inflatables clean after use. We charge a $50 cleaning fee for large messes that require deep cleaning!

Q: Do we have to keep the blowers/fans plugged in the entire time?

A: Yes, the blowers (115v, 8.8A) are required to be plugged in as the inflatable needs a steady stream of air. A blower keeps air in the inflatable the entire time. Once unplugged, they will deflate.

Q: What about parks? Do parks have electricity?

A: Most parks do NOT have electricity but some do. It is your responsibility to check the park for outlets. If you want to set up at a park, you may need a generator. We rent generators at a reasonable cost.

Q: Can an item be rented for multiple days?

Yes! We also arrange a slight discount for multiple day reservations that varies by item. Please contact us to arrange for a multiple day reservation.

Q: How big are the inflatables?

A: Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked, they need room for the blower, and can't rub against walls or trees as this may damage the material. The sizes listed with each jump include the space needed for stakes, etc.

Q: What about the big inflatables? Any special requirements?

A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4' access to the area where it will be set up.

Q: What surfaces do you set up on?

A: Our Bounce Houses can be set up on grass, dirt, asphalt, and concrete. They can't be set up on any type of rocks as the constant rubbing will wear through the vinyl. A tarp is required for all surfaces except grass. We can provide one if you do not have one.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Most of our units have visible repairs due to their age, and they do require cleaning up/maintenance. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, refer to the rental agreement) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign all of our safety rules so that you can be a trained operator. PLEASE DO NOT ATTEMPT TO REPAIR ANY OF OUR INFLATABLES ON YOUR OWN. Please call us immediately if you notice any damage that could impact the usability of the inflatable.

Our office hours are from 9 AM - 3 PM. All of our rentals are rented out between 10AM - 11:30 AM and returned the following day between 8 AM - 10 AM. We do not have someone at our storage location all day, and instead schedule specific pick up and drop off times.

We do make exceptions for corporate and school events!

PLEASE NOTE THE CUSTOMER SHARES RESPONSIBILITY IN ASSISTING THE LOAD OF OUR RENTALS IN YOUR VEHICLE OR TRAILER. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES DURING THIS PROCESS!


NO REFUNDS WITHIN 5 DAYS OF YOUR RENTAL DATE. NO REFUNDS AFTER AN INFLATABLE HAS BEEN PICKED UP DUE TO WEATHER.

Still have a question? Call 801-644-2022 or Email: contactus@jumptofun.com

Copyright 2012, JumpToFun(tm) (801)644-2022

 
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